![]() Note that credits are consumed based on the type of message: Click here to view a table of credit consumption by country. See the below table for an explanation of credit by country. Credit use depends on the recipient’s country/region. In the sub-account model, you need to purchase WhatsApp credits to send WhatsApp surveys through Qualtrics. Qtip: The pricing of WhatsApp distributions is managed by Twilio in the self-service model and Qualtrics in the sub-account model. Please complete the steps described on one of the two support pages linked above before you proceed with the instructions on the rest of this page. This model affords your own control over onboarding, maintaining, and troubleshooting the integration with WhatsApp. Self-service model: Recommended if your company has an existing own relationship with Twilio and a dedicated support team that can handle issues directly with Twilio.Benefits of this model include assistance onboarding, maintaining, and troubleshooting the integration with help from your Qualtrics XM Success Manager. Leverage Qualtrics’ existing relationship with Twilio, the cloud communication platform through which WhatsApp and SMS distributions in Qualtrics are made possible. Sub-account model: The default model and our recommendation.Pricing for these models may differ, so make sure you talk to your Account Representative or XM Success Manager. ![]() First, you need to decide if you are using the self-service model or the sub-account model. Steps Required Before WhatsApp Distributionīefore you can distribute your survey through WhatsApp, you will need to complete some preliminary setup steps. ![]()
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